1. Acceptance of these terms
These terms govern access to and use of the Lendora IQ website and assessment tool (the “Service”), provided by [Lendora IQ Limited], a company registered in England and Wales under company number [00000000](“Lendora IQ”, “we”, “us”). By accessing or using the Service, you agree to be bound by these terms on behalf of yourself and, where applicable, the organisation you represent.
2. What the Service is
Lendora IQ generates a lease energy risk score for a specified UK commercial property from public records (EPC Register and Companies House data) using a proprietary scoring methodology. The output is a risk-intelligence indicator intended to support, not replace, your own underwriting judgement. Full detail on the limits of the output is set out in our Disclaimer, which forms part of these terms.
3. Who can use the Service
The Service is intended for business use by UK-based lenders and finance professionals, or their advisers, and is not directed at consumers. By using the Service you confirm that you are acting in the course of a trade, business, craft or profession, and that you have authority to bind the organisation on whose behalf you are acting.
4. Acceptable use
You agree not to:
- Use the Service for any unlawful purpose, or to make lending decisions that unlawfully discriminate against a borrower.
- Attempt to reverse engineer, decompile, or extract the underlying scoring methodology or software.
- Submit automated or bulk queries beyond any rate limits or usage terms we communicate to you.
- Misrepresent an assessment as a formal valuation, compliance certificate, or credit decision to a third party.
- Interfere with, or attempt to gain unauthorised access to, the Service or its underlying infrastructure.
5. Intellectual property
Lendora IQ and its licensors own all right, title and interest in the Service, including the scoring methodology, software, design and “Lendora IQ” branding. Nothing in these terms transfers any of that intellectual property to you. You retain ownership of any data you submit to the Service. You are granted a limited, non-exclusive, non-transferable licence to use the Service and its output for your internal business purposes, including inclusion of an assessment in a borrower’s credit file.
5a. Third-party data and attribution
Assessments draw on data from the EPC Register and Companies House. Fields other than the property address (postcode, address lines) are published under the Open Government Licence v3.0, © Crown copyright.
Address data is processed against Ordnance Survey’s AddressBase Premium product, which incorporates Royal Mail’s PAF® database, and is published by MHCLG with the consent of Ordnance Survey and Royal Mail Group Limited, who retain all copyright, database rights and other intellectual property in it. Its use is permitted only for the purposes MHCLG has licensed — principally the management, assessment and promotion of energy efficiency in buildings, and related research and enforcement — and any onward sharing of address data must be accompanied by this notice. Any use outside those permitted purposes requires a separate licence from Ordnance Survey or Royal Mail Group Limited.
6. Fees
Access to the Service may be provided free of charge during evaluation, or under a separate commercial agreement or order form that sets out applicable fees. Where a separate agreement applies, its payment terms take precedence over these terms in the event of conflict.
7. Disclaimers
The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we exclude all warranties, express or implied, as to the accuracy, completeness, reliability or fitness for a particular purpose of the Service or its output. Assessments are generated from third-party public data sources we do not control and cannot guarantee are accurate, current or complete. See our Disclaimer for further detail, which is incorporated into these terms by reference.
8. Limitation of liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded under English law.
Subject to the paragraph above, to the fullest extent permitted by law:
- We are not liable for any indirect or consequential loss, or for loss of profit, revenue, business, contracts, or anticipated savings, arising out of or in connection with the Service.
- Our total aggregate liability arising out of or in connection with the Service, whether in contract, tort (including negligence) or otherwise, is limited to the greater of £1,000 or the total fees paid by you for the Service in the 12 months preceding the event giving rise to the claim.
- You remain solely responsible for all lending, valuation and compliance decisions made using or informed by the Service.
We consider these limitations reasonable given the nature of the Service as a supporting risk-intelligence tool, in line with the Unfair Contract Terms Act 1977.
9. Confidentiality
Each party will keep confidential any non-public information disclosed by the other in connection with the Service, and use it only for the purposes of these terms, except where disclosure is required by law or regulation.
10. Term and termination
These terms apply for as long as you use the Service. We may suspend or terminate access if you breach these terms, or discontinue the Service (or any part of it) on reasonable notice.
11. Changes to these terms
We may update these terms from time to time. Continued use of the Service after an update constitutes acceptance of the revised terms.
12. Governing law and jurisdiction
These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these terms or the Service.
13. General
If any provision of these terms is found unenforceable, the remaining provisions continue in full force. These terms, together with our Privacy Policy and Disclaimer, constitute the entire agreement between you and us regarding the Service, save for any separate signed commercial agreement between us.
Questions about these terms can be sent to info@lendoraiq.co.uk.